What is the return policy?
ONCE ITEM IS SHIPPED I DO NOT ACCEPT CANCELATION
For other purchases please contact me within 7 days of delivery and ship item back within 14 days of delivery. Returning shipping fee WILL NOT be covered, it will be your responsibility to ship item back to me and once I receive the undamaged merchandise, I will gladly issue a full refund.
What are the shipping options?
All items are shipped through USPS.
When will I receive my order/ Loss or stolen packages?
Generally items will be shipped out within 4 working business days (Monday- Friday excluding weekends and holidays). Once USPS scans your items, USPS First Class mail will take 2- 6 business days to arrive.
PLEASE NOTE: once your order is in possession of USPS, we cannot control lost or stolen packages. We are also not in control of how long shipping takes at that point, ESPECIALLY during busy holiday season. If you need an item by a certain date, please make sure to order your item at least 1 month ahead. All orders will be shipped with tracking information, if you have any questions or concerns please don't hesitate to email hello@scallopdesign.co